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foundation_course_students:whole_handbook [2025/11/06 16:12]
guyw [About Heartwood] 		foundation_course_students:whole_handbook [2025/11/06 17:29] (current)
guyw [Foundation Course: Student Handbook]
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 ==== Foundation Course: Student Handbook ==== ==== Foundation Course: Student Handbook ====
-//**<color #009bc1>Updated July 2025</color>**//+//**<color #009bc1>Updated November 6th 2025</color>**//
  
  
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 Contact information for all tutors and Heartwood staff is available on the Learning Management System. In the event of any additional queries, please email [[mailto:admin@heartwoodteam.net|admin@heartwoodteam.net]] Contact information for all tutors and Heartwood staff is available on the Learning Management System. In the event of any additional queries, please email [[mailto:admin@heartwoodteam.net|admin@heartwoodteam.net]]
  
-===== Participation ===== 
  
-Participation in the Heartwood Foundation Course requires commitment and taking full advantage of the learning opportunities it provides, understanding that the learning achieved will derive from a readiness to participate fully in all the learning activities offered.\\ 
- 
-The value that comes from making a personal commitment of time, effort and intellectual investment is enormous, and it is important to be organised and to plan your work schedule carefully. Be aware of any special course dates or deadlines, and work to those, making sure you are adequately prepared for all tasks. 
  
  ===== Payment of Course Fees =====   ===== Payment of Course Fees ===== 
  
-Monthly Payments are due on 1st of each calendar month without a break until paid in full.  It is the students responsibly to notify [[accounts@heartwoodteam.net]] if you are experiencing any difficulties with your payment(s). Heartwood Education reserves the right to suspend access to your studies when payment has not been received and without prior notification.  If a student fails to make an agreed payment, the student may become immediately liable for payment of the full balance of their Fees. They will not normally be permitted to establish a new payment arrangement and may be subject to further action by Heartwood Education, such as termination of registration as a student and/or referral to a debt collection agency. A student whose debt is referred to a debt collection agency will become liable for Charges in addition to the balance of the debt owing to Heartwood Education. A student whose registration is terminated will not be permitted to continue studies on their course or receive any award certificate.. Heartwood Education is under no obligation to reinstate an individual’s registration for the current academic year or a subsequent academic year once it has been terminated, even after full payment of outstanding Fees and Charges.   +Monthly Payments are due on 1st of each calendar month without a break until paid in full.  It is the students responsibility to notify [[accounts@heartwoodteam.net]] if you are experiencing any difficulties with your payment(s). Heartwood Education reserves the right to suspend access to your studies when payment has not been received and without prior notification.  If a student fails to make an agreed payment, the student may become immediately liable for payment of the full balance of their Fees. They will not normally be permitted to establish a new payment arrangement and may be subject to further action by Heartwood Education, such as termination of registration as a student and/or referral to a debt collection agency. A student whose debt is referred to a debt collection agency will become liable for Charges in addition to the balance of the debt owing to Heartwood Education. A student whose registration is terminated will not be permitted to continue studies on their course or receive any award certificate.. Heartwood Education is under no obligation to reinstate an individual’s registration for the current academic year or a subsequent academic year once it has been terminated, even after full payment of outstanding Fees and Charges.   
  
 ===== Study Interruption and Withdrawal ===== ===== Study Interruption and Withdrawal =====
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 If you have chosen to pay by instalments we will stop your subscription, and in accordance with the withdrawal policy, will take into account the £50 administration fee. No refund will be given. If you have chosen to pay by instalments we will stop your subscription, and in accordance with the withdrawal policy, will take into account the £50 administration fee. No refund will be given.
 +
 +=====Participation and Timeliness====
 +
 +Participation in the Heartwood Foundation Course requires commitment and taking full advantage of the learning opportunities it provides, understanding that the learning achieved will derive from a readiness to participate fully in all the learning activities offered.\\
 +
 +The value that comes from making a personal commitment of time, effort and intellectual investment is enormous, and it is important to be organised and to plan your work schedule carefully. Be aware of any special course dates or deadlines, and work to those, making sure you are adequately prepared for all tasks.\\
 +
 +Students are expected to complete all aspects of the course within the clear deadlines given.  Units are released monthly, on the 14th of each month.\\
 +
 +The course offers flexibility within the year in terms of unit completion. While students are encouraged to finish units roughly within a given month, some units are necessarily bigger than others and may take longer and we fully understand that life can get in the way at times which may mean that there are weeks when you may be catching up on your learning. However, the course must be fully completed within 10 weeks of the release of Units 11 and 12 (which are released together) in order to achieve your certificate of completion.  Do also be aware that throughout the year there are 5 assignments that must be completed within a certain time-frame so look out for these deadlines.  Following completion of the course there will be a two week gap before the course is archived (roughly 13 months from release of Unit 1)\\
 +
 +At the close of the course, students will have access to an archived version free of charge for one further year.  That version will not contain interactive features such as glossaries, webinars or forums. It will include all the videos, slides, documents, pages and e-book material you would need to use for reference.
 +
 +=====For students intending to apply to the Heartwood Professional Course=====
 +
 +For any students wishing to proceed onto the Professional Course it is imperative that all parts of the course are completed by the deadlines given during the Foundation Course.\\
 +
 +Monographs must achieve a mark of 60% or over for PC applicants.  Any that fall below this mark will be moderated and, on some occasions, applicants may be considered for interview.  For September FC cohort students who wish to gain a place on the Professional Course the following September, they will need to meet an earlier deadline of mid-July to complete the entire FC.  This is to ensure there is enough time for work to be marked and enrolment to take place.  Guidance will be provided on how to do this.\\
 +
 +For students intending to apply to the Professional Course on completion of the Foundation Course, they will be eligible for up to 2 academic intakes.
 +
 ===== Feedback, Suggestions and Complaints ===== ===== Feedback, Suggestions and Complaints =====
  
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 Academic support is available in a number of ways. General questions can be raised with the course tutors during regular online seminars and text-chat sessions, and in the Unit forums.\\  Academic support is available in a number of ways. General questions can be raised with the course tutors during regular online seminars and text-chat sessions, and in the Unit forums.\\ 
  
-Particular and individual issues can be raised via the LMS direct messaging system to their tutors.\\+Particular and individual issues can be raised via the LMS direct messaging system to Delphine Sayre, the FC Course Leader, or course tutors .\\
  
 If you have difficulties using the LMS, help is available and you are strongly encouraged to use it as early and often as you like by emailing [[mailto:support@heartwoodteam.net|support@heartwoodteam.net]]. If you have difficulties using the LMS, help is available and you are strongly encouraged to use it as early and often as you like by emailing [[mailto:support@heartwoodteam.net|support@heartwoodteam.net]].
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 A learner who is the subject of a complaint of misconduct or against whom a criminal charge is pending or who is subject of a police investigation, may be suspended or excluded by Heartwood pending the disciplinary hearing or the trial.\\ A learner who is the subject of a complaint of misconduct or against whom a criminal charge is pending or who is subject of a police investigation, may be suspended or excluded by Heartwood pending the disciplinary hearing or the trial.\\
  
-No learner will be suspended or excluded unless they have been given an opportunity to make representation in person to the Course Leader and the General Mamanger. If for any reason it is not possible for a learner to attend in person, they will be allowed to make written representation.\\+No learner will be suspended or excluded unless they have been given an opportunity to make representation in person to the Course Leader and the General Mamanger. If for any reason it is not possible for a learner to attend online, they will be allowed to make written representation.\\
  
 Notwithstanding the above, Heartwood reserves the right to summarily exclude students for non-payment of fees or acts of gross misconduct without the need to follow the above warning procedure. Notwithstanding the above, Heartwood reserves the right to summarily exclude students for non-payment of fees or acts of gross misconduct without the need to follow the above warning procedure.
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 ===== Obligations of learners ===== ===== Obligations of learners =====
 +
 +You should engage with all learning activities which form part of your course Units subject to medical issues or other personal reasons notified to the Administrative Coordinator (support@heartwoodteam.net).\\
  
 Learners are required to comply in every respect with the Regulations and Conditions of Use of the Heartwood Learning Management System (and associated systems) as set out below.\\ Learners are required to comply in every respect with the Regulations and Conditions of Use of the Heartwood Learning Management System (and associated systems) as set out below.\\
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 Learners who post materials such as photos, videos, audio recordings and text extracts must ensure that they have obtained the requisite permission to do so. Explicit permission must also be obtained for the use of Heartwood’s name or logo in any publication, including documents made available on the internet. Learners who post materials such as photos, videos, audio recordings and text extracts must ensure that they have obtained the requisite permission to do so. Explicit permission must also be obtained for the use of Heartwood’s name or logo in any publication, including documents made available on the internet.
  
-===== Access to the systems =====+===== Access to the Learning Management System (LMS) =====
  
 Learners are provided with access to the Heartwood Learning Management System by means of a username and password. Users must take all reasonable steps to keep their passwords confidential and not disclose them to anyone else. If an enrolled learner believes that their password has become known to anyone else, the password should be changed at the earliest opportunity. Learners are provided with access to the Heartwood Learning Management System by means of a username and password. Users must take all reasonable steps to keep their passwords confidential and not disclose them to anyone else. If an enrolled learner believes that their password has become known to anyone else, the password should be changed at the earliest opportunity.
 Any user who, for whatever reason, comes to know the password of any other user must not attempt to obtain access to the Learning Management System using that password nor disclose it to any other person. Use of a password by anyone other than the authorised person will be treated as serious misconduct.\\ Any user who, for whatever reason, comes to know the password of any other user must not attempt to obtain access to the Learning Management System using that password nor disclose it to any other person. Use of a password by anyone other than the authorised person will be treated as serious misconduct.\\
  
-All reasonable efforts will be employed to ensure that Learning Management System will be made accessible to all learners, regardless of disability, who have a legitimate reason for using them. +All reasonable efforts will be employed to ensure that Learning Management System will be made accessible to all learners, regardless of disability, who have a legitimate reason for using them.\\ 
 + 
 +You are expected to become familiar with the use of the LMS as part of the course. If you have any problems in using the LMS, you should contact support@heartwoodteam.net at your earliest opportunity. 
 + 
  
 ===== Penalties ===== ===== Penalties =====
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 ==== NEW SECTION==== ==== NEW SECTION====
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