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foundation_course_students:whole_handbook [2026/10/22 22:01]
guyw [Refunds] 		foundation_course_students:whole_handbook [2026/10/29 16:32] (current)
guyw [Foundation Course: Student Handbook]
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 ==== Foundation Course: Student Handbook ==== ==== Foundation Course: Student Handbook ====
-//**<color #009bc1>Updated November 6th 2025</color>**//+//**<color #009bc1>Updated October 29 2026</color>**//
  
  
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 We encourage you to read this handbook carefully as it forms the basis of the learning contract between you and Heartwood.\\ We encourage you to read this handbook carefully as it forms the basis of the learning contract between you and Heartwood.\\
  
-The Heartwood Foundation Course is made up of 12 online Units offering a broad introduction to the field of herbal medicine, with an emphasis on the practical use of herbs to alleviate common ailments. The course is assessed using a variety of methods including online quizzes and projects tasks, and an award certificate and online badges are given to those who complete all 12 units within the deadlines and achieve a minimum of 40% grade for their monograph. Learners who successfully finish all tasks, quizzes and assignments and achieves at least 60% for their monograph, may apply for a place on the Heartwood Professional Course.+The Heartwood Foundation Course is made up of 12 online Units offering a broad introduction to the field of herbal medicine, with an emphasis on the practical use of herbs to alleviate common ailments. The course is assessed using a variety of methods including online quizzes and projects tasks, and an award certificate and online badges are given to those who complete all 12 units within the deadlines and achieve a minimum of 40% grade for their monograph. Learners who successfully finish all tasks, quizzes and assignments and achieve at least 60% for their monograph, may apply for a place on the Heartwood Professional Course.
  
-All FC units are released on the **14th of the month** in the evening, we usually say by 6pm. If the 14th falls on a weekend then we release the Friday evening before. +All FC units are released on the **14th of the month** in the evening, we usually say by 5pm. If the 14th falls on a weekend then we release the Friday before. 
  
 **Please note:** The name that you enter on your profile will be the name used when issuing your certificate, so please be mindful to enter this carefully. **Please note:** The name that you enter on your profile will be the name used when issuing your certificate, so please be mindful to enter this carefully.
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  ===== Payment of Course Fees =====   ===== Payment of Course Fees ===== 
  
-Monthly Payments are due on 1st of each calendar month without a break until paid in full.  It is the students responsibility to notify [[accounts@heartwoodteam.net]] if you are experiencing any difficulties with your payment(s). Heartwood Education reserves the right to suspend access to your studies when payment has not been received and without prior notification.  If a student fails to make an agreed payment, the student may become immediately liable for payment of the full balance of their Fees. They will not normally be permitted to establish a new payment arrangement and may be subject to further action by Heartwood Education, such as termination of registration as a student and/or referral to a debt collection agency. A student whose debt is referred to a debt collection agency will become liable for Charges in addition to the balance of the debt owing to Heartwood Education. A student whose registration is terminated will not be permitted to continue studies on their course or receive any award certificate.. Heartwood Education is under no obligation to reinstate an individual’s registration for the current academic year or a subsequent academic year once it has been terminated, even after full payment of outstanding Fees and Charges.   +Monthly Payments are due on 1st of each calendar month without a break until paid in full.  It is the students responsibility to notify [[accounts@heartwoodteam.net]] if you are experiencing any difficulties with your payment(s). Heartwood Education reserves the right to suspend access to your studies when payment has not been received and without prior notification.  If a student fails to make an agreed payment, the student may become immediately liable for payment of the full balance of their Fees. They will not normally be permitted to establish a new payment arrangement and may be subject to further action by Heartwood Education, such as termination of registration as a student and/or referral to a debt collection agency. A student whose debt is referred to a debt collection agency will become liable for Charges in addition to the balance of the debt owing to Heartwood Education. A student whose registration is terminated will not be permitted to continue studies on their course or receive any award certificate. Heartwood Education is under no obligation to reinstate an individual’s registration for the current academic year or a subsequent academic year once it has been terminated, even after full payment of outstanding Fees and Charges.   
  
 ===== Study Interruption and Withdrawal ===== ===== Study Interruption and Withdrawal =====
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 ===== Refunds ===== ===== Refunds =====
  
-Should you decide to withdraw, your registration fee of £99.00 will be retained and is non-transferable. No refunds will be given for any units that have been released within your intake. Refunds are calculated from the date Heartwood receive your written agreement to our terms of withdrawal. Refunds are calculated at £40 per month for the first 10 months only plus an administration fee of £50. +Should you decide to withdraw, your enrolment fee of £99.00 will be retained and is non-transferable. No refunds will be given for any units that have been released within your intake. Refunds are calculated from the date Heartwood receive your written agreement to our terms of withdrawal. Refunds are calculated at £40 per month for the first 10 months only plus a withdrawal fee of £50. 
  
-If you have chosen to pay by instalments we will stop your subscription, and in accordance with the withdrawal policy, will take into account the £50 administration fee. No refund will be given.+If you have chosen to pay by instalments we will stop your subscription, and in accordance with the withdrawal policy, will take into account the £50 withdrawal fee. No refund will be given. If you are paying by bank standing order it is the students responsibility to cancel the standing order.
  
 =====Participation and Timeliness==== =====Participation and Timeliness====
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   * That version will not contain interactive features such as glossaries, webinars or forums. It will include all the videos, slides, documents, pages and e-book material you would need to use for reference.   * That version will not contain interactive features such as glossaries, webinars or forums. It will include all the videos, slides, documents, pages and e-book material you would need to use for reference.
  
 +===== Student Code of Conduct===== 
  
 +The Student Code of Consult sets out expectations for student behaviour towards the Heartwood Community (students, staff and those who have a working relationship with Heartwood Education).
 +The purpose of this Student Code of Conduct is to promote a respectful and supportive culture, free from bullying, discrimination and harassment. Our staff and students share the responsibility for promoting and fostering an inclusive and supportive environment.
 +
 +Students have a responsibility to familiarise themselves and implement Heartwood’s Student Code of Conduct. The Student Code of Conduct is to be applied to all communications, including, but not limited to, in-person, written and virtual communications. The code of conduct applies to communications within Heartwood Learning Environment, external communications (such as social), and when an individual is representing Heartwood Education in any way and in a manner which may bring Heartwood Education into disrepute.
 +
 +At Heartwood Education, the following are expected as the minimum standards of student behaviour:
 +  * We will treat all those we come into contact with the utmost respect at all times.
 +  * We aspire to never treat anyone differently on the basis of any protected class or characteristic.
 +  * We will never sexually, physically, or verbally harass anyone.
 +  * To the best of our ability we will seek to ensure the physical, mental, emotional, and spiritual safety and well-being of everyone we come into contact with during our studies by using non-threatening, non-sexual, and non-judgmental language and behaviours.
 +  * We will abide by the laws of the land, policies, and regulations.
 +  * We will raise matters of concern in a timely, constructive and appropriate manner.
 +  * We will modify our behaviour should we become aware that we have not adhered to the Code of Conduct, even if no complaint has been made.
 +
 +REPORTING BREACHES TO THE CODE OF CONDUCT
 +Individuals who have experienced or witnessed inappropriate behaviour by other students should raise their concerns promptly. Concerns should be raised to your Course Leader. In cases where this is inappropriate, you should raise your concerns with the Director of Studies or the General Manager.
 +Decisions on any sanctions will be based on, but are not limited to, the severity of the violation, situation, strength of evidence, attitudes toward the process, and past actions, with removal from studies being the last resort.